How long does it take for my order to ship out?

Please allow up to 1-2 business days for your order to be processed and shipped. This is our way to make sure your item has gone through a detailed quality check processed before being shipped out.

Also note that during holiday periods, shipping couriers can face unexpected delays that may go above our regular expected delivery times.

Can I track my order?

Yes, as soon as your order ships, you'll receive an email or text (SMS) with tracking information.

What is the estimated delivery time after my order ships?

US 5-10 Business Days

International 7-12 Business Days

My item shows delivered, but I never received it

We apologize for the inconvenience. This can happen on occasion, and we would recommend the following steps:

1. Check with your neighbor or flat mate if they may have picked up your item.

2. If there is a similar address nearby, it might have been delivered there by mistake.

3. Check with your local post-office and ask them about your package.

If neither of these steps were successful, please don't hesitate to contact us at

We'll respond quickly and resolve the issue as soon as possible!

Can I cancel or change my order?

If you'd like to change or cancel your order, please contact us within 12 hours from when your order was placed at

Orders cannot be cancelled after they have been processed.